FAQs
This section explains some of the most commonly asked questions we get from customers. If your query isn't covered in our FAQs then please contact us.
How do I get my ashes to you?
Once your order is placed, you will be sent an ashes collection kit and return postage address to send your ashes to us securely.
How do I know its my loved one in the jewellery?
Your loved ones ashes are kept separate to others in our workshop and we only work on one loved one at a time. You will also receive a certificate of authenticity with your order.
Can I collect my order?
Yes. Select 'Pick up' at the check out.
We are based in Bilston, Wolverhampton.
Once your order is ready for collection, we will contact you to arrange this.
Can I make changes to my order?
After completing a purchase, if you wish to change your mind on the colour or item (NOT made to order items) you have until the day the ashes arrive with us. Once the ashes arrive and work begins on your items changes cannot be made.
Can I cancel my order?
If you wish to completely cancel an order you have 48 hours from placing the order to do so. After 48 hours Angie's Ashes is not obliged to fully refund you. (Gold items cannot be cancelled)
My item arrived faulty, what shall I do?
In the unlikely event that your item arrives to you and is faulty, please contact us within 48 hours so we can resolve this.